Privacy Policy

Information you provide directly: name, email, phone number, business name, and messages you send through our forms or AI chat.

Information from third-party login: if you sign in with Google, we receive your name, email, and profile picture (Google OAuth).

Information collected automatically: IP address, browser type, language preference, pages visited, and approximate location (city/country) for analytics and security purposes.

Cookies: see our Cookie Policy for details.

We use your data to:

• Respond to your inquiries and provide the services you request
• Schedule consultations and send appointment reminders
• Send relevant information about our services (only if you opt in)
• Improve our website and AI assistant performance
• Detect and prevent fraud, abuse, or security threats
• Comply with legal obligations

We do not sell your personal information. We share data only with trusted third parties necessary to operate our services:

• Cloud infrastructure providers (hosting, database, email delivery)
• AI providers for our chat assistant (messages you send to our AI may be processed by AI APIs)
• Payment processors when you make a purchase
• Customer relationship management (CRM) tools for lead and contact management
• Authentication providers for secure login
• Authorities if required by law (court order, subpoena, etc.)

All third parties are bound by confidentiality agreements and process data only for the purposes we authorize.

We retain your data for as long as you have an active account or as needed to provide our services. After that, we may keep certain data for legal, accounting, or security purposes for up to seven (7) years. Chat AI transcripts are stored for up to two (2) years.

You have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Request deletion of your data (subject to legal retention requirements)
• Object to or restrict certain uses of your data
• Withdraw consent for marketing communications at any time
• Data portability — receive a copy of your data in a structured format

To exercise any of these rights, email contact@floridahitech.com. We respond to verified requests within 30 days.

We use industry-standard security measures to protect your data: encrypted connections (HTTPS), encrypted databases, access controls, and regular security reviews. However, no system is 100% secure. If you suspect a security incident, please notify us immediately.

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such data, contact us and we will delete it.

Florida Hitech operates from the United States. If you access our services from outside the US, your data will be transferred to and processed in the US, where privacy laws may differ from those of your country.

If you provide your mobile phone number and opt in, we may send you SMS/text messages for transactional and service purposes such as appointment reminders, booking confirmations, invoice and payment notifications, and follow-ups related to services you requested.

No mobile information is shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are never shared with any third parties.

We collect your phone number and SMS consent when you submit it through our forms, when booking a consultation, or when creating an account. Message frequency varies depending on your interactions with us. Message and data rates may apply.

You can opt out at any time by replying STOP. Reply HELP for assistance. Carriers are not liable for delayed or undelivered messages.

We may update this Privacy Policy from time to time. The “Last updated” date at the top reflects the most recent version. Significant changes will be announced on our website or by email if we have your address.