At Florida Hitech Services Inc., we take your privacy seriously. This Privacy Policy explains what data we collect, why we collect it, and how we use, share, and protect it. By using floridahitech.com, you agree to the practices described here.
1. Data We Collect
Information you provide directly: name, email, phone number, business name, and messages you send through our forms or to our AI assistant on any connected channel (website chat, SMS/text, WhatsApp, Instagram, TikTok, or Facebook Messenger).
Information from messaging and social platforms: if you contact us through Instagram, TikTok, or Facebook Messenger, we receive your public profile name and the subscriber ID assigned by the platform.
Electronic signature data: if you sign a proposal or contract electronically, we collect your signature image, the name you enter, and the date and time of signing.
Information from third-party login: if you sign in with Google, we receive your name, email, and profile picture (Google OAuth).
Information collected automatically: IP address, browser type, language preference, pages visited, and approximate location (city/country) for analytics and security purposes.
Cookies: see our Cookie Policy for details.
2. Why We Collect This Data
We use your data to:
- Respond to your inquiries and provide the services you request
- Schedule consultations and send appointment reminders
- Manage proposals, contracts, invoices, and electronic signatures
- Send relevant information about our services (only if you opt in)
- Improve our website and AI assistant performance
- Detect and prevent fraud, abuse, or security threats
- Comply with legal obligations
3. Who We Share Data With
We do not sell your personal information. We share data only with trusted third parties necessary to operate our services:
- Cloud infrastructure providers (hosting, database, email delivery)
- AI providers for our chat assistant (messages you send to our AI may be processed by AI APIs)
- Payment processors when you make a purchase
- Customer relationship management (CRM) tools for lead and contact management
- Authentication providers for secure login
- Messaging and social media platforms (SMS carriers, WhatsApp, Instagram, TikTok, Facebook Messenger) that deliver our conversations when you use those channels
- Authorities if required by law (court order, subpoena, etc.)
All third parties are bound by confidentiality agreements and process data only for the purposes we authorize.
Data we receive from social platforms (Instagram, Facebook, TikTok) is used only to answer you and to keep a record of our conversation with you. We do not use it for advertising or ad targeting, we do not sell it, and we do not combine it with data bought from third parties.
4. How Long We Keep Data
We retain your data for as long as you have an active account or as needed to provide our services. After that, we may keep certain data for legal, accounting, or security purposes for up to seven (7) years. Chat AI transcripts are stored for up to two (2) years.
5. Your Rights
You have the right to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete data
- Request deletion of your data (subject to legal retention requirements)
- Object to or restrict certain uses of your data
- Withdraw consent for marketing communications at any time
- Data portability — receive a copy of your data in a structured format
To exercise any of these rights, email contact@floridahitech.com. We respond to verified requests within 30 days.
6. How to Delete Your Data
You can ask us to delete the personal data we hold about you at any time, regardless of the channel you used to contact us.
How to request it: send an email to contact@floridahitech.com with the subject “Delete my data”, from the email address you used with us. If you contacted us on Instagram, TikTok, Facebook Messenger, WhatsApp or by text, tell us the account name or phone number you used so we can find your record.
What happens next: we verify the request is yours and delete the data within 30 days, then confirm by email. This includes your contact record, your messages with our AI assistant and with our team on every channel, and any data we received from a social platform about you.
What we cannot delete: invoices, signed contracts and their supporting records, which US tax and commercial law requires us to keep for seven (7) years. We also keep your email address on a suppression list so that we do not contact you again — that record exists only to honor your request.
Instagram and Facebook:you can also revoke our app's access at any time from Instagram (Settings → Apps and websites) or Facebook (Settings → Apps and websites). Revoking access stops us from receiving new data; to delete what we already hold, use the email request above.
7. Security
We use industry-standard security measures to protect your data: encrypted connections (HTTPS), encrypted databases, access controls, and regular security reviews. However, no system is 100% secure. If you suspect a security incident, please notify us immediately.
8. Children
Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such data, contact us and we will delete it.
9. International Users
Florida Hitech operates from the United States. If you access our services from outside the US, your data will be transferred to and processed in the US, where privacy laws may differ from those of your country.
Exception — AI assistant: messages you exchange with our chat assistant are processed by AI model providers that may operate outside the US. This applies only to the content of those conversations. All your other information — bookings, billing, documents and email — is processed in the US.
10. SMS / Text Messaging
If you provide your mobile phone number and opt in, we may send you SMS/text messages — and, if available and you choose that channel, WhatsApp messages — for transactional and service purposes such as appointment reminders, booking confirmations, invoice and payment notifications, and follow-ups related to services you requested.
No mobile information is shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are never shared with any third parties.
We collect your phone number and SMS consent when you submit it through our forms, when booking a consultation, or when creating an account. Message frequency varies depending on your interactions with us. Message and data rates may apply.
You can opt out at any time by replying STOP. Reply HELP for assistance. Carriers are not liable for delayed or undelivered messages.
11. AI Assistant and Conversation Logging
Our website and connected channels (SMS/text, WhatsApp, Instagram, TikTok, and Facebook Messenger) use an AI assistant to answer questions, provide information about our services, capture leads, and schedule appointments. Messages you send to the assistant are processed by third-party AI language model providers to generate responses.
Conversations with the assistant — including any portion where a member of our team takes over the conversation — are logged and retained for quality, safety, and support purposes, as described in the “How Long We Keep Data” section. Please do not share sensitive information (such as passwords, full card numbers, or government IDs) with the assistant.
12. Testimonials, Reviews, and Portfolio
If you provide a review or testimonial, we may publish it on our website and marketing materials together with your name and/or your company's name, as described in our Terms of Service. You may request its removal at any time by writing to contact@floridahitech.com.
13. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top reflects the most recent version. Significant changes will be announced on our website or by email if we have your address.
To exercise any of your privacy rights or for questions about this policy, contact us at contact@floridahitech.com.